DuraLabel Sign and Label Printers
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DuraLabel Label Printers

DuraLabel F.A.Q.

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My DL4 prints one good label and then the red error light comes on.

The most likely cause of the problem is that one or both of the two black plastic spindles that hold the ribbon cores are installed backwards. The large end or flange of each plastic spindle should be on the right side as you face the machine from the front.

There is another possibility when printing die cut labels. When printing die cut labels be sure the driver settings are as described in the Help information included with the software:

Sensor Type: vertical
Gap / Black Mark: 0.12 inch
Options: select "cut every" and enter "1" in the box.
Options: Offset: adjust with trial and error depending on which size and type of die cut
label it is (a negative number moves cut to the right, positive to the left)

All other settings should be zero.

If the settings in the driver are correct try rebooting the computer.