Warranty Information
Graphic Products warrants to the customer that
under normal use and service the printer (with
the exception of the print head) purchased hereunder
shall be free from defects in material and workmanship
for a period of one year, from the date
of shipment by Graphic Products.
Expendable items or parts such as labels and
ribbons are not covered by this warranty. This
warranty does not cover equipment or parts that
have been misused, altered, neglected, carelessly
handled, or used for purposes other than those
for which the printer was manufactured. This
warranty also does not cover loss, damages resulting
from accident, or damages resulting from unauthorized
service.
Thermal Print Head
The warranty of the thermal print head is limited
to nine months from the date of shipment
to buyer. The warranty does not cover thermal
print heads which have been misused, altered,
neglected, handled carelessly, or damaged due
to improper cleaning or unauthorized repairs.
Warranty Service Procedures
If defect should occur during the warranty period,
the defective unit shall be returned, freight
and insurance prepaid, in the original shipping
container to Graphic Products. Include a contact
name, action desired, and a detailed description
of the problem and examples when possible. We
shall not be responsible for any loss or damages
incurred during shipping. Any warranty repairs
to be performed by Graphic Products shall be
subject to said company's confirmation that
such product meets warranty guidelines in the
event of a defect covered by its warranty.
General Warranty Provisions
Graphic Products makes no warranty as to the
design, capability, capacity, or suitability
of any of its hardware, supplies or software.
Software is licensed on an "as is"
basis without warranty.
Except and to the extent expressly provided
in this warranty and in lieu of all other warranties,
expressed or implied, including, but not limited
to any warranties of merchantability or fitness
for a particular product.
Purchaser shall be solely responsible for the
selection, use, efficiency and suitability of
Graphic Products products.
