DuraLabel Customer Service
Unbeatable Customer Support - That's DuraLabel Support
How can we show the quality and responsiveness of our customer support? A picture of a support technician on the phone doesn't really tell you anything. What best reveals how you will be treated should you need help is to read what others have said about us.
DuraLabel Customer Comments:
"Graphics Products has been a great team to work with, the printers are high quality and the service is almost immediate. They have helped me with making templates for labels when I would have a basic idea of what I wanted, but wasn't sure how to create the template, Mike and Dan were there and had one made for me in no time."
"It is nice (and rare) to be able to work with a company that has such a great level of service after the sale. Most companies make the sale and then don't support their products very well."
David
With DuraLabel you don't need to purchase a service plan. You don't pay extra for support. We don't charge you if you need to ask a question.
"I can't tell you how much I appreciate your assistance this past Monday. Your expedited service coupled with your patience as you walked me through every step really says a lot about your knowledge and ability to deal with customers. In an age where customers like myself are 'put on hold' or told 'I'll call you back', your customer service is truly extraordinary. You followed through with every e-mail and returned your phone calls promptly. Having excellent communication skills and knowing the technical intricacies involved with this unit made it evident you are very computer literate."
"Please forward this message to your superior as I feel you are tremendous asset to the company and your efforts should be recognized. Thanks so much!"
Marianne – public utilities construction contractor
"I just wanted to take a moment to let you know how impressed I was with the quality of customer service I received from your shipping department. I was in the process of tying up loose ends in closing our year and needed a copy of a credit memo. I was connected with the shipping department and was so impressed with the quality, knowledge & service I received. I was immediately faxed the information I needed. And then this morning you followed up with the acknowledgment of my e-mail."
"Our company has a quality program and I quickly recognized your organization strives for customer satisfaction."
Dorene – major EDI supplier
Our #1 goal is to make your job easier!
"Your support has been outstanding. If you could send me the e-mail of your boss I would like to put in a good word. I don't do this often, would like to. Wish all my suppliers were as supportive."
Steve, Safety Manager, major industrial company
"Thanks for the help the other day with the DuraLabel label maker. I really appreciate the fast and courteous assistance that I receive when I need to call the help line. Unlike most help lines that really are not very helpful and a dread to call, phoning the DuraLabel help line is actually a very pleasurable experience."
Natalie, Engineer at a gold mine
Our friendly, knowledgeable, experienced support staff is here to help in whatever way they can. Just give us a call (1-888-326-9244) or use our online support form to send your question via e-mail.
Need supplies or a new printer? Call 1-888-326-9244 today!
Our Fallbrook Corporate Headquarters, shown below, is where our support staff is located, as well as the sales department, accounting, and other staff that interact directly with our customers. Other functions such as quality assurance, engineering, shipping, our warehouse, manufacturing and the DuraLabel test lab are located in a nearby facility.
