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DuraLabel PRO / PRO 300 Support
DuraLabel PRO / PRO 300
User Manuals
The DuraLabel PRO / PRO 300 Manuals are included on your DuraLabel PRO / PRO 300 CD and may be downloaded directly from the CD, or from the links below, and saved to your computer. Adobe PDF Reader is required to read the following files.
DuraLabel PRO 300 Users Guide Version 1.0
DuraLabel PRO 300 Quick Start Guide Version 1.0
DuraLabel PRO 300 Printer Manual Version 1.0
DuraLabel PRO / PRO 300 Instructional Videos
DuraLabel PRO 300 Cleaning Video - see the recommended cleaning procedure for the DuraLabel PRO 300 printer.
DuraLabel PRO 300 Supply Loading Video - see how to install standard supplies into the DuraLabel PRO 300 printer. It's fast and easy.
DuraLabel PRO 300 Specialty Supply Loading Video - this video shows how to load the specialty supply cartridges. Like regular supplies, it's fast and easy.
We also have available a PDF document, describing specialty supplies installation.
DuraLabel PRO 300 Shrink Tube Loading Video - shrink tubes are smaller in width and have a slightly different loading procedure.
DuraLabel PRO / PRO 300 FAQs:
Streaks In The Printing or On The Label
Printer Light Flashes Red / Amber
Windows 7 Issue - Larger documents may fail to print in Windows 7 (32bit and 64 bit). There is no specific size where the document will fail to print as there are many different factors involved in the issue. If the printer queue is opened, the status will just say “printing” but the document never actually prints. If you can print simple files in Windows 7 but not more complex ones, the following work-around should allow the sign or label to print:
In the options tab of the printer properties, set the “Direct to Buffer” setting to High Density. This should allow the larger, more complex document to print.
DuraLabel PRO / PRO 300 Drivers
The following file includes the drivers for Windows NT, 2000, XP, Vista and 7. This is the driver for the DuraLabel PRO 300.
The driver install file can be downloaded by clicking on the link below.
Download DuraLabel PRO 300 Printer Driver*
(7 mb) - Driver Version 7.1.6
(filename: DL300Driver_7.1.6_M5.exe)
*NOTE: You need Administrative Rights to install these drivers. Many computer users confuse Administrative Rights with the ability to use the machine. In order to find out if you actually have Administrative Rights, do the following:
Click Start > Settings > Control Panel. Double click users and find out which group your login name falls in. If it doesn't say "Administrators", then you don't have the ability to install a DuraLabel printer driver to your system and will need to call your IT department to install it.
DuraLabel PRO 300 Firmware
The following link contains the DuraLabel PRO 300 Firmware and a tool with the ability to determine the error of your DuraLabel Desktop printer. When troubleshooting the DuraLabel printer and working with the DuraLabel Tech Support department, download and install the following files.
DLP300-Firmware-With-DiagTool_128 (1.38 MB)
Symbol File Viewer for
DuraLabel PRO 300
The following file allows customers to view DuraLabel Symbols in their browser window. The driver install file can be downloaded by clicking on the link below.
Symbols File Viewer (328 kb) - (filename: EMFThumbsSetup.msi)
This is intended for customers with 32 bit Operating Systems. IT Administrative Privileges and a computer restart
are required for installation of the Symbols File Viewer.
Symbols 64 bit File Viewer (329 kb) - (filename: EMFThumbsSetup-x64.msi)
This is intended for customers running 64 bit version of Vista or 7.
DuraSuite Labeling Software Updates
Updates for the DuraSuite Labeling Software are available in the software section of our website. Click here for DuraSuite updates.
Other Technical Support
If you have a question or need help, please feel free to call us at 1-888-326-9244.
You may also contact us using our fast response online form. You'll typically get an answer within one business day.
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